People
Culture
Inclusion

Laura from Glass Ceilings has been partnering with Patient Safety Learning for several years, helping a new Charity establish pay and remuneration and HR governance, undertake salary reviews and pay comparisons and make recommendations to a Pay & Rem Committee of the Board. Laura also provides HR policy advice and helps us to keep up to date with employment legislation.

Laura is a highly knowledgeable and experienced professional and is a delight to work with. She handles sensitive matters very well and is proactive in her approach, not just responding to our identified needs. We have a contract arrangement with Glass Ceilings and this works well, the services and high quality and value for money.

Fair pay is an important value for our organisation. We are confident that, with Laura’s support and her advice accepted by our Charity Board, our staff are paid consistently within the parameters of our pay policy and to a level comparable within our industry sector.

We look forward to continue working and being supported by Glass Ceilings.

Highly recommended. First Bus couldn’t have moved forwards on people policy and employment relations without Laura’s work. She led the policy development workstream under a major organisational transformation in a complex industrial relations environment. Laura mapped over 100 sets of Ts&Cs across the business, making recommendations for streamlining and meaningful engagement with employees and Trade Unions. She introduced a modernised governance framework along the employee lifecycle, aligned to our people-centricity culture, people strategy and values.

Glass Ceilings has been working with the Social Mobility Foundation on redesigning our training learning and development package. Laura has invested a lot of time and resource into understanding our organisation’s needs to design something bespoke and relevant. We have benefited significantly from the wealth of knowledge and experience Laura brings to the partnership. As a result we have felt very well supported to implement this organisational change and we feel we are in a strong position. In the meantime it has informed our current approach to performance management as we transition to the new system. We couldn’t be happier with the service.

Laura has been a key note speaker and panel member at global events raising awareness of the barriers people face to working flexibly. The audiences have been based worldwide, from locations including Australia, India, Canada, Europe and the UK. Laura showed her experience in understanding customers’ needs, Laura not only demonstrated her ability to effectively respond to questions from business leads and employees, but clearly showed her wealth of experience in delivering business consultancy by drawing on a number of examples to demonstrate her advice in action in the business world. She combined case studies, policy and strategy, and practical steps and actions attendees can implement in both their organisations and professional lives.

Laura has been a valued Associate of Forrest Governance Ltd for over 3 years. What makes Laura exceptional is that as well as her significant professional expertise she is a person of absolute integrity and discretion, who can be relied upon to work with empathy and thoughtfulness whilst not avoiding difficult conversations. She is an experienced, skilled, and knowledgeable professional who can be relied upon to deliver high quality training sessions which are consistently very well evaluated by clients.

I always found Laura’s advice and direction to be first class. She really helped me out at a time where I was newly promoted into senior management of key workers when the Covid pandemic hit. I really valued her help, honesty and advice. Laura always talked straight, helped me see our options and pointed out the pros and cons. It was a very difficult time for everyone but she helped me cope with the pressures and reassured me the decisions we were making the right ones.

Just wanted to say a huge thank you to Laura. If I hadn't connected with you and managed to get your advice on all things HR and CIPD qualifications, I'd never have pushed myself to do the Level 7. Many people seemed shocked that someone with no HR experience would go for it but after speaking with yourself a few times, I decided it was worth it! Fast forward a year and 3 months and I've completed it with 85%! You've been so inspirational, encouraging, kind, supportive - the list could go on. You're so easy to talk to and really have given me such confidence.

I liked Laura’s style and knowledge. I now have a much better understanding of how a vision / strategy should be set.

Laura is an excellent leader and a real ‘tour de force’.  Excellent!

Laura was able to answer specific questions from group and put everyone at ease making sure it was a safe environment to ask questions. A very interesting and thought provoking session. Thank you.

Laura is a knowledgeable expert!